Because every Petal Craft Social kit contains real pressed flowers and single-use crafting materials, we are unable to accept general or change-of-mind returns once a kit has shipped. What we do promise is simple: if any part of your kit arrives defective, we'll replace it, free.
Defective or damaged pieces
If a component of your kit is defective or arrives damaged, we'll send you a replacement of the affected piece at no cost to you. This covers issues such as a cracked frame, a mis-cut card-stock design, or botanicals that were damaged in transit.
- Time limit: requests must be made within 30 days of your kit being delivered.
- Kit condition: the kit may be opened, but the project must be unstarted— we can only replace pieces on a kit you haven't yet begun assembling or gluing.
- Return shipping is on us: if we need the defective piece sent back, we cover the return shippingand provide a prepaid label. You'll never pay to return a defective item.
- How it's resolved: we replace the defective piece so you can finish your project. Our standard resolution is a replacement rather than a refund.
How to request a replacement
Email us at jackie@petalcraftsocial.com within 30 days of delivery and include:
- Your order number
- Which piece is defective or damaged
- A photo of the issue, if you can — it helps us make it right faster
We'll reply within one business day and arrange your replacement.
What isn't covered
- Kits where the project has already been started or completed (glue applied, pieces placed).
- Change-of-mind returns, or ordering the wrong design — we're happy to help you choose before you buy; just get in touch.
- Ordinary variation in natural pressed flowers, which is expected — every kit is a little different because the botanicals are real.
Questions
We want you to love your finished piece. If anything about your kit isn't right, reach out at jackie@petalcraftsocial.comand we'll take care of you.
Last updated August 10, 2026.